Politique de remboursement
Mattress Sleep Trial — 90 Nights
30-Night Break-In Period
Your body needs time to adjust to a new mattress, and our memory foam needs time to settle into its final feel. For these reasons, we require a 30-night break-in period before any comfort return can be initiated. This is not optional — the great majority of customers who feel uncertain in the first two weeks adapt to their new mattress by week four.
How the Trial Works
- Nights 1–30: break-in period. Please give your mattress a fair chance during this time.
- Nights 31–90: if your mattress is not the right fit, you may request a return or an exchange.
- After night 90: the Sleep Trial ends. Your mattress remains covered under the 15-year Limited Warranty for manufacturing defects.
Free Exchange Option
If your mattress isn’t the right fit, you can exchange it for a different model or firmness within the trial window at no charge. Our customer service team will help you choose a better match. We strongly encourage this option — most customers find a model that works for them with a single exchange.
Full Refund Option
If you prefer a full refund rather than an exchange, a $99 return processing fee will be deducted from your refund. The refund will be issued to your original payment method within 7–10 business days after the mattress is returned, donated, or otherwise processed.
Return Logistics — Your Two Options
Customers are responsible for coordinating return shipping. We offer two paths:
Option 1: Donate locally (recommended). Many local shelters, charities, and assistance organizations accept gently used mattresses. If you donate your mattress to a registered charity and provide us with a copy of the donation receipt, we will waive the requirement to coordinate return shipping and process your refund or exchange immediately upon receipt of documentation. This option is faster for you and supports your local community.
Option 2: Coordinate return shipping. If donation isn’t feasible, you may arrange return shipping at your own cost. Please contact our customer service team for guidance on packaging and shipping requirements. We do not offer pickup service at this time.
Trial Conditions
- One trial per household / shipping address.
- A mattress protector is strongly recommended. Mattresses returned in stained, soiled, or damaged condition will not be accepted.
- Original packaging and law tag must be intact.
- Trial begins on the date of original purchase (not delivery date).
Pillow Returns
For online purchases, we do not accept returns unless the pillow is received defective, please contact our customer support team. We will require photographic evidence of the defect to process your request for a return or refund.
We adhere to the return policies of the retailers through which our products are sold. If your product was purchased through an approved retailer, please reach out to the store directly.
How to Request a Return or Exchange
Contact our customer service team to initiate a return or exchange:
Blu Sleep Products LLC
Email: info@myblusleep.com
Phone: (954) 421-0101
Hours: Monday–Friday, 8:30 AM – 5:00 PM ET
Please have your order number and proof of purchase ready when you contact us.